Privacy Policy
Last Updated: December 1, 2024
SentimentDNA ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information.
1. Information We Collect
We collect information you provide directly to us:
- Account Information: Email address, name, and password when you create an account
- Payment Information: Payment details processed securely through Stripe (we do not store full card numbers)
- Usage Data: API calls, dashboard interactions, and feature usage
- Communications: Any correspondence with our support team
2. Automatic Data Collection
When you access our services, we automatically collect:
- Log Data: IP address, browser type, operating system, and access times
- API Usage: Endpoints called, request frequency, and response data
- Device Information: Device identifiers and characteristics
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our services
- Process payments and manage subscriptions
- Send service-related communications
- Monitor and analyze usage patterns
- Detect and prevent fraud or abuse
- Comply with legal obligations
4. Data Sharing
We do not sell your personal data. We may share information with:
- Service Providers: Third parties that assist in operating our platform (Stripe for payments, Supabase for authentication)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with mergers, acquisitions, or asset sales
5. Data Security
We implement industry-standard security measures including:
- Encryption of data in transit (TLS/SSL)
- Secure password hashing
- Regular security audits
- Access controls and monitoring
No system is 100% secure. We cannot guarantee absolute security of your data.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for legal, compliance, or audit purposes for up to 3 years.
7. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your data ("right to be forgotten")
- Export your data (data portability)
- Object to certain processing
- Withdraw consent
To exercise these rights, contact us at support@sentimentdna.com
8. Cookies
We use cookies and similar technologies to:
- Keep you signed in
- Remember your preferences
- Understand how you use our services
You can control cookies through your browser settings.
9. Third-Party Links
Our services may contain links to third-party websites. We are not responsible for their privacy practices.
10. Children's Privacy
Our services are not intended for users under 18 years of age. We do not knowingly collect data from minors.
11. International Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or platform notification.